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Australian Furniture Removals Association - AFRA

AFRA is an official body of removals experts that helps regulate the Australian removals industry. AFRA is consulted by Government departments before they make decisions about the industry.

Who are members of AFRA?

At present there are more than 150 Furniture Removal and associated companies that are members of AFRA. These range in size from small one truck owner operated companies to large multi-national companies with many branches both in Australia and overseas. The AFRA members cover virtually every region of Australia.

How do companies become members of AFRA?

The application process to become a member of this Association is comprehensive and aims to accept only quality removalists who agree to abide by the AFRA Code of Conduct. The Code of Conduct sets out certain minimum standards expected of members so that clients may, with confidence, place their work with a member. The minimum standards described include company premises, staff, training, dealing with the client, vehicles and equipment, quality procedures and disputes.

Members of AFRA meet regularly with other members in their state and in addition to this each state nominates 2 members to the National Council which meets monthly. The National Council is responsible to the membership in general in ensuring the smooth, efficient and economical delivery of membership services to AFRA members. This includes the development of policies, philosophies, business ideas and strategic development plans.

What services does AFRA offer?

If you are planning a move please visit Planning A Move to find an AFRA removalist and to access comprehensive information to assist you in your move preparation.

If you are a removalist looking to be part of the premier furniture removalist organisation please visit Join AFRA to understand the benefits of joining and how to join.

If you are already an AFRA member please use the log in function shown to the left to view the latest AFRA news and information.

If you would like further information please visit our Links page which contains links to our sponsors and also to other useful web sites.

AFRA Mission Statement

Moving into the 21st Century, AFRA’s mission is to provide quality service and leadership to a strong and united membership and their customers through:

  • Professional and proactive member support
  • Standard setting and Audit Control
  • Training, Innovation and Development
  • Marketing and Public Awareness so as to effectively benefit its members and their customers
  • AFRA’S Value Statement

The intention of this Association is to demonstrate the following values when dealing with our clients, sponsors and members

  • Total commitment to members & sponsors
  • Value for Money
  • Quality Service
  • Professional development through training
  • Professional standards and presentation
  • Team work – approach
  • Knowledge exchange
  • Supportive
  • Accountability and Integrity
  • Responsible industry members
  • Due diligence and transparency
  • Environmentally Aware
  • Community Awareness
  • Empathy and Respect