Supplemental Services and Charges

We understand that moving can already feel like a big expense, and we want to be transparent about why certain charges may apply:

Stair Carry

If our team needs to carry items up or down staircases, it adds complexity to the job. It requires more time, physical effort, and careful coordination to ensure your belongings are moved safely without damage to the property or injury to our crew. These situations often involve tight corners, multiple trips, and additional handling techniques, which is why a stair fee may be included.

Long Carry

If our crew needs to transport your belongings more than 25 metres from the truck to your residence, it adds considerable time and effort to the job. Each trip takes longer, and depending on the volume of items, this can mean dozens of extra walks, often while navigating driveways, pathways, or uneven terrain. It’s not just about distance; it’s about the added labour and coordination required to keep your items safe and the move efficient

Elevator Surcharge

While elevators can make access easier than stairs, they still introduce specific challenges that result in additional charges. Our crew often needs to wait for elevator availability, especially in busy buildings, which can extend the time required to complete your move. Elevators are frequently shared with other residents, and some are small or slow, requiring multiple trips.

In addition, every item must be carefully handled in and out of the elevator to avoid damage to your belongings or the building itself. This includes positioning, loading, and unloading each piece with precision to protect walls, doors, and flooring. These extra steps require time, coordination, and care, which is why elevator use carries a modest surcharge. If your building has a service elevator or scheduled access window, we’ll work within those constraints to ensure everything runs smoothly.

Maid/Valet

Our maid or valet service is designed to provide a seamless, hands-off moving experience, from cleaning and unpacking to organising your home exactly the way you want it. Because every home and every move is different, this service is charged on an hourly basis. This ensures flexibility and fairness, allowing you to tailor the level of support to your specific needs.

Typically, the service is delivered by two trained professionals, with a minimum booking period of four hours. We’ll work efficiently and respectfully to get your home set up quickly, and you’ll only be billed for the time required. If you’d like help estimating how many hours your move might need, we’re happy to assess and advise.

Handyman

Our moving crew is trained to assemble simple furniture items such as beds, tables, and modular pieces that require basic tools and straightforward setup. This is included as part of our standard service to help you settle in quickly. However, more complex or kitset-style furniture, such as flat-pack wardrobes, multi-component shelving systems, or items requiring detailed instructions, typically falls outside the scope of what our crew can safely and efficiently handle.

For these types of tasks, as well as wall-mounted installations like TVs, artwork, or shelving, we recommend engaging a qualified handyman. This service is charged on an hourly basis, with a minimum booking of four hours. It’s delivered by qualified professionals who work efficiently and safely to ensure everything is properly installed and ready for use. If you’d like help estimating the time required or coordinating this service alongside your move, we’re happy to assist.