Australian Furniture Removals Association (AFRA) is an official body of removals experts that helps regulate the Australian removals industry. AFRA is consulted by Government departments before they make decisions about the industry.
Who are members of AFRA?
At present there are more than 150 Furniture Removal and associated companies that are members of AFRA. These range in size from small one truck owner operated companies to large multi-national companies with many branches both in Australia and overseas. The Australian Furniture Removals Association members cover virtually every region of Australia.
The application process to become a member of this Association is comprehensive and aims to accept only quality removalists who agree to abide by the AFRA Code of Conduct. The Code of Conduct sets out certain minimum standards expected of members so that clients may, with confidence, place their work with a member. The minimum standards described include company premises, staff, training, dealing with the client, vehicles and equipment, quality procedures and disputes.
Members of the Australian Furniture Removals Association meet regularly with other members in their state and in addition to this each state nominates 2 members to the National Council which meets monthly. The National Council is responsible to the membership in general in ensuring the smooth, efficient and economical delivery of membership services to AFRA members. This includes the development of policies, philosophies, business ideas and strategic development plans.
AFRA Mission Statement
Moving into the 21st Century, AFRA’s mission is to provide quality service and leadership to a strong and united membership and their customers through:
Professional and proactive member support Standard setting and Audit Control Training, Innovation and Development Marketing and Public Awareness so as to effectively benefit its members and their customers AFRA’S Value Statement
The intention of this Association is to demonstrate the following values when dealing with our clients, sponsors and members
Total commitment to members & sponsors Value for Money Quality Service Professional development through training Professional standards and presentation Team work – approach Knowledge exchange Supportive Accountability and Integrity Responsible industry members Due diligence and transparency Environmentally Aware Community Awareness Empathy and Respect
